Refund policy
MIVANITY Refund Policy
—— Every Good Product Deserves to Be Treated Gently
Every piece is a part of your daily aesthetic. We provide clear and reliable after-sales protection for your choice.
30-Day Inspiration Renewal Period
You may request returns or exchanges within 30 calendar days of receiving your package.
(Time may be fleeting, but your rights will not be overlooked—we uphold clear time boundaries.)
Eligibility Guidelines
Returned items must meet the following requirements:
1. Original condition: unworn, unwashed, unaltered
2. Free of traces of use: including but not limited to perfume scents, makeup stains, or wear folds
3. Complete accessory ecosystem: original tags, packaging box, brand dust bag, and all accessories included (where applicable)
Step-by-Step Process
Phase 1: Initiate Request
1. Email support@MiVanity.com
2. Provide: Order number + reason for return/exchange + product photos (if related to quality issues)
3. Receive a customized solution within 24 hours (including a Return Authorization Code RMA)
Phase 2: Secure Return Shipping
1. Reuse the original packaging with added protective padding
2. Choose a fully trackable shipping service (recommended: UPS / DHL / FedEx)
3. Send the tracking number to support@MiVanity.com so we can follow up promptly
Responsibility & Cost Allocation
|
Scenario Description |
Shipping Cost Covered By |
|---|---|
|
Quality issue / Wrong item |
MIVANITY |
|
Size adjustment / Style change / Personal reasons |
Customer (ship back to Hong Kong) |
The specific return shipping cost depends on the courier you choose.
Refund Timeline
We will process refunds within 3 business days after receiving the returned item, issued via the original payment method.
After the refund is processed, it may take up to 7 business days to reflect in your account, depending on your bank or card issuer.
The following situations may result in a partial refund or denial of refund:
1. Missing packaging or accessories (e.g., dust bag, tags)
2. Obvious signs of wear or intentional alteration
3. Returns sent without prior communication
Special Exchange Procedure
1. Exchanges require confirmed stock availability of the desired item
2. If out of stock, automatically converted to refund + priority purchase eligibility
3. Price difference handling:
3.1 Upgrade: Pay balance + free secondary shipping
3.2 Downgrade: Receive price difference
Exchanges are only guaranteed for products of equal retail value. For limited edition, discontinued, or out-of-stock items, we cannot guarantee an identical exchange.
Emergency Response Protocol
Issues discovered within 48 hours of delivery:
→ Functional damage → Incorrect specifications → Hidden defects
Process:
1. Submit 4 detailed photos from different angles + full packaging view + shipping label close-up to support@MiVanity.com
2. Receive: Priority review channel + direct replacement (no return shipping needed)
Non-Returnable Items
1. Final sale items (marked "Final Sale")
2. Personalized custom pieces (engraving/alterations/special sizes)
3. Returns shipped without tracking
After-Sales Guardian Hotline
Email: support@MiVanity.com
Service Hours: Weekdays 9:00 AM – 5:00 PM (HKT)
We read every email carefully and provide sincere, effective solutions for you.
MIVANITY —— Cherishing not just products, but your care for yourself