Shipping policy
MIVANITY Shipping Policy
—— Designed for Those Who Live with Intention
From the moment you place your order, every item begins its own journey. We don't offer cold, mechanical shipping terms—only clear, reliable, and warm service for you.
Order Processing Time
Preparation takes time, and perfection is worth the wait
1. All orders will be carefully packed and shipped within 1–2 business days (no shipping on weekends or public holidays)
2. During peak seasons or promotional periods, delays of 1–2 days may occur—we will notify you promptly via email or SMS
You deserve to be kept informed, not left waiting.
Fulfillment Location
All orders are shipped from the following address:
MIVANITY HK LIMITED (Fulfillment Center)
Suite 23A02, 23A/F, Tower 2, The Gateway, Harbour City, Tsim Sha Tsui, Kowloon, Hong Kong
Email: support@MiVanity.com
This address is also used for returns. Please contact customer service to obtain a Return Authorization (RMA) before returning any items.
Shipping Options, Costs & Delivery Times
Delivery timeframes begin after order processing is complete and do not include customs clearance. The times below are business days (Monday to Friday), excluding weekends and local public holidays.
|
Destination |
Standard Shipping ($6.99) |
Express Shipping ($12.99) |
Free Shipping (Orders ≥ $69) |
|---|---|---|---|
|
APAC Region |
3–5 days |
3–5 days |
3–5 days |
|
Europe |
5–15 days |
5–15 days |
5–15 days |
|
North America |
6–15 days |
6–15 days |
6–15 days |
|
Australia & New Zealand |
7–15 days |
7–15 days |
7–15 days |
Express and Standard shipping have the same delivery timeframes as shown above. The main differences lie in shipping priority and tracking response speed. If a faster route becomes available through our carriers, we will notify you accordingly.
Returns & After-Sales Service Address
Before returning any item, please contact customer service to obtain a Return Authorization (RMA). Unauthorized returns may not be processed properly.
Return Address:
MIVANITY After-Sales Service Center
Suite 23A02, 23A/F, Tower 2, The Gateway, Harbour City, Tsim Sha Tsui, Kowloon, Hong Kong
Email: support@MiVanity.com
(Please mark "Return + Your Order Number" on the outside of the package)
Return shipping costs are borne by the customer, except in cases of product quality issues (please confirm with customer service in advance).
Service Guarantee System
Global Shipping Protection
If delays occur due to carriers, weather, or customs:
→ Contact us at support@MiVanity.com if your package has not arrived 5 days past the estimated delivery date
Lost Package Protection
We will resolve the issue within 48 hours:
→ Priority replacement → or immediate full refund
Damaged Package Handling
If items arrive damaged:
→ Contact customer service within 24 hours of delivery with your order number, outer packaging photos, and product photos
→ We will offer: Replacement / Full Refund / Exclusive Discount Compensation
Important Notes
Address Accuracy
Please review your shipping address carefully.
1. Free address changes within 12 hours of placing your order
2. Need to change the address after shipment? Provide your order number—we will do our best to assist
Returned Package Policy
If a package is returned due to an incorrect address or failed delivery:
→ Reshipping fee: $6.99 (we will always confirm with you before reshipping)
Taxes & Duties
All product prices and shipping costs shown on our pages include all applicable taxes and duties, borne by MIVANITY.
What you pay is the final price—no hidden charges.
Order Tracking Service
After your order is shipped, you will receive:
1. A dedicated tracking number
2. A smart tracking link
Need help understanding your shipping status? We speak global logistics fluently.
Commitment to Continuous Improvement
Just as great service is never finished, our shipping policy is always evolving.
All updates will first be announced on this page.
Human Customer Support
Email: support@MiVanity.com
Service Hours: Weekdays 9:00 AM – 5:00 PM (HKT)